Sh-Naya Taylor, a Baltimore, Maryland native, brings over 20 years of experience in human resources and administrative support, with a strong background in health benefits and insurance.

As Office Administrator, she plays a key role as one of the first points of contact at TICC, ensuring accurate and timely claims processing while maintaining compliance with client contracts and payer requirements in Kentucky.

Her exceptional organizational skills, attention to detail, and time management enable her to meet tight billing and insurance deadlines with efficiency and consistency.

Beyond the office, Sh-Naya is a proud "boy mom" to four active sons. She enjoys spending time with her family and supporting her boys in their various sports and extracurricular activities. Her faith in God and love for people shines through her personality. Sh-Naya lives by the following quotes:

It’s ok to not be ok.
Let’s talk, let’s feel, let’s heal.
What you do today determines what you will do tomorrow.
If it’s not good, it’s not the end.